Privacy Policy

Last Updated: 1 February 2026


My Lasting Plan Pty Ltd ABN 35 694 490 796 (‘My Lasting Plan’, ‘we’, ‘us’ or ‘our’) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.


We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
Please read this Privacy Policy carefully before using the My Lasting Plan website. By accessing or using our website, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.


1. Information We Collect
We collect information to provide better services to our users. The types of information we collect depend on how you interact with our website.
Personal Information You Provide
You can visit our website without revealing any personally identifiable information. However, if you wish to use specific features, sign up for our newsletter, or complete a purchase, we may ask for “Personal Information”. This includes:

  • Identity Data: First name, last name, and title.
  • Contact Data: Email address, telephone number, and city of residence.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us. (Note: We do not store full credit card details; these are processed by secure third-party payment gateways).
  • Profile Data: Your username and password (if you register an account), orders made by you, and feedback/survey responses.

Information We Collect Automatically
When you visit My Lasting Plan, we automatically collect certain information about your device and how you interact with our site. We refer to this as “Device Information”. This may include:

  • Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting, and operating system.
  • Usage Data: Information about how you use our website, such as the web pages or products you view, the search terms that referred you to the site, and the time spent on pages.
  • Cookies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. Why We Collect and Process Your Data
Our top priority is customer data security. We process minimal user data, only as much as is strictly necessary to maintain the website and fulfil our services. We collect your Personal Information for the primary purpose of providing our services to you, including:

  • Service Provision: To register your account, process your orders, and deliver the services you have requested.
  • Communication: To contact you regarding your account, answer your queries, and provide customer support.
  • Marketing: To send you our newsletter or marketing materials (where you have opted in). You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using the ‘unsubscribe’ link in our emails.
  • Improvement: To analyse statistical information regarding website usage to improve our website functionality and user experience.
  • Security: To identify potential cases of abuse and protect our website from fraud or unauthorised access.

3. Disclosure of Personal Information
We do not sell your Personal Information. However, we may disclose your Personal Information in the following circumstances:

  • Third-Party Service Providers: To third parties who supply us with services (for example, payment processors, IT service providers, and email marketing platforms) to help us operate our business.
  • Legal Requirements: If required or permitted by law, such as to comply with a subpoena, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Storage and Sovereignty
We are committed to keeping your data secure within Australia.
All Personal Information we collect is stored on secure servers located in Australia. We do not transfer your Personal Information to overseas recipients. By providing your Personal Information to us, you consent to your information being stored and processed on servers located in Australia.


5. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
We secure the information you provide on computer servers in a controlled, secure environment. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


6. Links to Other Websites
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect Personal Information.


7. Your Rights: Access and Correction
Under the Privacy Act 1988, you have the right to access and correct your Personal Information.

  • Access: You have the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
  • Correction: If you find that the information we hold is inaccurate, incomplete or out-of-date, please advise us so we can update our records and ensure we can continue to provide quality services to you.

We will not charge any fee for your access request, but strictly reserve the right to charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.


8. Complaints
If you have any queries or complaints about our Privacy Policy, please contact us via the details below. We take all complaints seriously and will respond within a reasonable period.
If you are not satisfied with our response or how we handled your complaint, you are entitled to contact the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. We encourage you to review this Policy periodically.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us: hello@mylastingplan.com

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